Terms of Service

Last Updated: September 20, 2026 (v2)

1. Agreement to Terms & Operating Entity

Plegmo ("we," "our," or "us"), operated by مصطفي محمود احمد محمود وشركاه - ابناء النيل لانشاء المطاعم والتجارة العامة والتوريدات (Abnaa El Nile for Restaurants, General Trading & Supplies, Tax ID: 553-212-044), provides customer relationship management (CRM) software, conversational messaging infrastructure, and operational tools designed for travel agencies, tour operators, and tourism businesses. By accessing or using our platform, software, APIs, and websites (collectively, the "Service"), you agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of an agency, company, or legal entity, you represent that you have full legal authority to bind such entity. If you do not agree to these Terms, you must not use our Service.

2. Description of the Service

Plegmo provides an enterprise conversational CRM platform tailored for the travel and hospitality industry. The Service enables travel agencies to integrate multiple customer communication channels—specifically Meta platforms including WhatsApp Business Platform, Instagram Professional messaging, and Facebook Messenger—to manage inquiries, assign conversations, build lead pipelines, track booking statuses, and collaborate among agents and managers.

3. Compliance with Meta Platform Terms & Policies

Because Plegmo integrates with Meta Platform APIs, your use of the Service is conditioned upon strict compliance with all applicable Meta rules and developer policies, including:

You agree that all communications initiated with travelers through Plegmo will respect customer opt-in consent, 24-hour customer service messaging windows, approved WhatsApp template message guidelines, and spam prevention rules. Any violation of Meta policies may result in immediate suspension or termination of connected channels or your Plegmo account.

4. Client Data Ownership & Privacy Protection

Data Ownership: You retain complete ownership of all customer communication content, contact details, traveler inquiries, and media files processed through your account ("Client Data"). Plegmo acts solely as a data processor on your behalf.

No Sale of Data: Plegmo does not sell, rent, monetize, or transfer Client Data or Meta User Data to any advertising networks, data brokers, or third parties outside the direct infrastructure required to provide the Service.

For comprehensive information on how data is stored, sub-processors, and retention schedules, see our Privacy Policy and Data Deletion Instructions.

5. Acceptable Use & Prohibited Conduct

You agree not to use the Service to:

Send unsolicited, spam, or deceptive bulk messages to end users.
Harvest, scrape, or extract personal data of travelers or agents without consent.
Transmit defamatory, abusive, fraudulent, or infringing materials.
Attempt to probe, scan, or compromise the security, tenant isolation, or authentication systems of Plegmo.
Reverse engineer, decompile, or disassemble any part of the Service.

6. Account Security & Access Controls

Plegmo uses multi-tenant administrative isolation. Agency managers are responsible for provisioning staff accounts, maintaining secure credentials, and promptly revoking access for departed team members. You agree to notify Plegmo immediately at privacy@plegmo.com if you discover or suspect any unauthorized access to your tenant.

7. Third-Party Infrastructure & Dependencies

The Service operates using secure cloud infrastructure, including Amazon Web Services (AWS) in the eu-central-1 (Frankfurt) region, self-hosted Chatwoot messaging components, and Meta Graph APIs. Plegmo is not liable for service disruptions, downtime, or API changes caused directly by third-party upstream network or platform outages beyond our reasonable control.

8. Intellectual Property

All right, title, and interest in and to the Plegmo software, branding, designs, interfaces, code, and documentation remain the exclusive property of Plegmo and its operating entity. Nothing in these Terms grants you ownership of any Plegmo intellectual property.

9. Termination & 30-Day Data Purge

Either party may terminate the Service in accordance with agreed contract terms, or Plegmo may suspend or terminate access immediately upon material breach of these Terms or Meta policies. Upon termination:

Access to the CRM interface and messaging integrations will cease.
Client messaging records and database contents are retained for a grace period of 30 days to allow for export or reactivation, after which all stored conversation data is permanently and irreversibly purged from our servers.

10. Disclaimer of Warranties & Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the maximum extent permitted by applicable law, Plegmo and its operating entity shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or business opportunities. In no event shall Plegmo's aggregate liability exceed the total fees paid by you to Plegmo in the twelve (12) months prior to the event giving rise to liability.

11. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any dispute, claim, or controversy arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Cairo, Egypt.

12. Contact Us & Legal Entity

Operating Entity: مصطفي محمود احمد محمود وشركاه - ابناء النيل لانشاء المطاعم والتجارة العامة والتوريدات (Abnaa El Nile for Restaurants, General Trading & Supplies)Registered Address: 159 حي الملتقى العربي، مساكن الشيراتون، النزهة، محافظة القاهرة (159 Arab Forum, Sheraton Buildings, El Nozha, Cairo, Egypt)Tax Registration No.: 553-212-044Legal Inquiries: legal@plegmo.comPrivacy Inquiries: privacy@plegmo.com