Privacy Policy

1. Introduction

Plegmo ("we," "our," or "us"), operated by مصطفي محمود احمد محمود وشركاه - ابناء النيل لانشاء المطاعم والتجارة العامة والتوريدات (Abnaa El Nile for Restaurants, General Trading & Supplies, Tax ID: 553-212-044), provides a customer relationship management platform for travel agencies, tour operators, and hospitality businesses. This policy covers messaging data handled through our integrations with Meta platforms (WhatsApp, Instagram, and Facebook Messenger) on behalf of the agencies we work with.

2. What We Process

When a customer messages one of our agency clients via WhatsApp, Instagram, or Messenger, we receive and store the message content, sender contact information (phone number or Instagram/Facebook identifiers), timestamps, and any attached media (images, voice notes, documents), so that the agency's team can respond through our platform.

3. How We Use It

Message data is used solely to enable the agency to communicate with their own customers. We do not sell this data, use it for advertising, or share it with any third party outside of the infrastructure required to deliver the service.

4. Who Processes Your Data (Sub-processors)

We keep the number of parties who touch your data to two, both under our direct control:

• Chatwoot (self-hosted by us, not a third-party SaaS) — the messaging transport layer that receives and sends messages on our behalf.
• Amazon Web Services (AWS) — the infrastructure provider hosting our servers and databases, in the eu-central-1 (Frankfurt, Germany) region.

Meta Platforms, Inc. (WhatsApp, Instagram, Messenger) also processes data as the messaging channel itself, under its own terms, before it reaches us.

5. Retention

Conversation data is retained for as long as the agency's account is active, so their team can review conversation history. If an agency's account is closed, we retain their data for 30 days to allow for reactivation or export, after which it is permanently deleted. A customer may request deletion of their own message data at any time — see "Your Rights and Data Deletion" below — independent of the agency's account status.

6. Your Rights and Data Deletion

If you are a customer who has messaged one of our agency clients and want your message data deleted, you may remove the app's access from your own Facebook or Instagram account settings, or contact us directly at privacy@plegmo.com to request deletion of data already stored. See our Data Deletion Instructions for the full process.

7. Meta Platform Terms

Our use of the WhatsApp Business Platform, Instagram, and Facebook Messenger is subject to Meta's Platform Terms and, for Instagram specifically, the Instagram Platform Policy. We process data received through these platforms consistently with those terms.

8. Contact Us & Legal Entity

Operating Entity: مصطفي محمود احمد محمود وشركاه - ابناء النيل لانشاء المطاعم والتجارة العامة والتوريدات (Abnaa El Nile for Restaurants, General Trading & Supplies)Registered Address: 159 حي الملتقى العربي، مساكن الشيراتون، النزهة، محافظة القاهرة (159 Arab Forum, Sheraton Buildings, El Nozha, Cairo, Egypt)Tax Registration No.: 553-212-044Email: privacy@plegmo.com